Legal Documentation | product-terms

Instant Buy/Sell

Last updated: 2026-01-28

General

These Product Terms for the Instant Buy/Sell service shall be supplemental to and is read together with the Terms of Service and Additional Documents. The Product Terms, Terms of Service and Additional Documents constitute a legally binding agreement between you and FiveWest.
This version of the Product Terms for the Instant Buy/Sell service shall replace and supersede any previous agreements between us with respect to the Instant Buy/Sell service that may have been accepted, or otherwise made available on, the Site or Portal. By utilising the Instant Buy/Sell service, you agree that you have read, understood and accepted the Product Terms and agree to be bound and act in accordance with them.
FiveWest may amend these Terms from time to time without providing any prior notice. Therefore, it is your responsibility to ensure that you regularly check the Site or Portal to determine if the Terms have been updated.
FiveWest will do their best to notify you of any changes to the Terms that will materially affect your rights and obligations, however we cannot provide such guarantee.
The continued use of the Instant Buy/Sell service after any amendment to the Terms constitutes your acceptance of such Terms as modified by such amendment. If you do not accept the Terms or any amendment thereof, you must immediately stop using the Instant Buy/Sell service and notify FiveWest accordingly.

The Service

The Instant Buy/Sell service allows you to convert from a supported fiat/crypto asset to another supported fiat/crypto asset (which includes stablecoins).
In order to utilise the Instant Buy/Sell service, you are required to hold a positive (supported fiat or crypto asset) balance in your FiveWest Wallet.
You will be required to accept the quote that appears on the FiveWest Portal within 10 (ten) seconds. The aforementioned time period allocated may be changed from time to time at FiveWest’s discretion. Furthermore, the time period allocated for you to accept a quote may differ depending on the asset. Once you have accepted the quote, the trade will be immediately processed and will reflect in your FiveWest Wallet. No trades may be reversed by the client after acceptance of the quote.
FiveWest is entitled to determine the pricing methodology of all assets and pairs at its sole discretion and this methodology may differ between assets and may be changed from time to time.
FiveWest is entitled to set a per-trade limit and daily trade limit in its sole discretion in respect of the Instant Buy/Sell service. These limits may be changed from time to time by FiveWest without providing you with prior notice.
In the event that you wish to exceed the trade limit or the daily limit prescribed by FiveWest, you will be required to contact FiveWest directly in order to obtain the necessary approval. FiveWest has in its sole discretion whether to allow you to exceed the limits in place for that specific trade. If FiveWest allows you to exceed the limit, this exception is trade specific and does not form a precedent for any future trades.

Risk Warning

It is imperative that you review the Risk Warnings as contained on FiveWest’s website, which may be updated and amended from time to time.
Volatility and Market Risk: Cryptocurrency markets are known for their extreme volatility. Prices of cryptocurrencies can experience significant changes within short periods. Market risks are inherent and sudden price movements can result from various factors including regulatory change, technological developments, market sentiment and macroeconomic events.
Regulatory and Legal Risks: The regulatory landscape for cryptocurrencies is subject to change. Regulatory interventions such as bans, restrictions or increased scrutiny could impact the availability, trading and value of cryptocurrencies. There may also be additional amendments to the applicable laws which may impact the provision of the Services.
Technology and Security Risks: Cryptocurrencies rely on blockchain technology, which is susceptible to technological vulnerabilities, hacking, cybersecurity threats.
FiveWest’s Technological Security: FiveWest is committed to maintaining security and has implemented industry standard protection when providing you with the Instant Buy/Sell service.
Past performance is not indicative of future results. Historical performance of trading strategies should not be considered a guarantee of future results.The cryptocurrency market’s behaviour may not accurately predict its future performance.
It is essential to assess your own financial situation and risk tolerance before utilising the Instant Buy/Sell service.

Limitation of Liability

You are aware of and assume the risks in utilising the FiveWest Earn Service.
In no event shall FiveWest, its operating entities, or any of their respective affiliates, directors, members, employees, or agents be liable to you for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including without limitation loss of profit, revenue, business, opportunity, goodwill, or data, whether in contract, delict (tort), or otherwise, arising out of or in any way connected with:

your use of, inability to use, or the unavailability of the Instant Buy/Sell Service and/or your FiveWest Account;
a breach of the Terms of Use, these Product Terms or the Additional Documents applicable;
a breach of the applicable law of South Africa;
any reliance upon information provided by you to FiveWest;
FiveWest shall not be liable for any mistakes, omissions, interruptions, communication failures, or any action or inaction beyond FiveWest’s reasonable control, provided that FiveWest has taken reasonable steps to mitigate or prevent any resulting losses or damages;
any act, omission, default, or failure (including, without limitation, insolvency, liquidation, business rescue, curatorship, or any analogous process) of the Ceffu Platform or any other third-party service provider engaged to provide custody, operational, or technical services in connection with the FiveWest Earn Service.
any damages or losses of any kind suffered by you as a result of a rollback trade, whereby FiveWest reverses a trade due to manipulation, duplicate/multiple trades, or for any other reasonable grounds determined at FiveWest’s reasonable discretion. FiveWest may exercise this right without being required to provide reasons.
any bona fide error in quoted rates resulting from reliance on third-party APIs, in which case FiveWest reserves the right to unwind the affected trade.

In no event shall the aggregate liability of the FiveWest Parties to you for all claims arising out of or in connection with the Instant Buy/Sell Service exceed the total profit earned by FiveWest from your use of your FiveWest Account in the six (6) months immediately preceding the event giving rise to the claim.
Nothing in this Limitation of Liability shall exclude or limit FiveWest’s liability in the event that FiveWest has acted with gross negligence, fraud, wilful misconduct, or without due care.